Built upon a foundation of accumulated best practices from the distribution, technology and manufacturing industries, the VNA member distributors have earned a reputation for high quality with dedicated, visionary leadership, strong commitment to customer service and the superiority of their product offering.
VNA clearly defines our expectations of what being a Premier distributor is all about. Our members understand what it takes to service an Industrial oriented customer. Our members have built their businesses based upon this criterion. Thus when one evaluates a channel of distributors, we urge them to look at each individual branch location. Our members take pride on having the full depth and breadth of local inventory, trained specialists, training facilities and service platforms to service EACH plant consistently across the customer locations.
When it comes to servicing a true Industrial facility, you'll find that each VNA member distributor meets the following baseline criteria:
Built upon a foundation of accumulated best practices from the distribution, technology and manufacturing industries, the VNA member distributors have earned a reputation for high quality with dedicated, visionary leadership, strong commitment to customer service and the superiority of their product offering.
VNA clearly defines our expectations of what being a Premier distributor is all about. Our members understand what it takes to service an Industrial oriented customer. Our members have built their businesses based upon this criterion. Thus when one evaluates a channel of distributors, we urge them to look at each individual branch location. Our members take pride on having the full depth and breadth of local inventory, trained specialists, training facilities and service platforms to service EACH plant consistently across the customer locations.
When it comes to servicing a true Industrial facility, you'll find that each VNA member distributor meets the following baseline criteria:
- Has a quality process in place
- Maintain the depth and breadth of inventory to service an MRO contract
- Meet Industry fill ratios on all stock items
- Adhere to minimum criteria on delivery for in-stock material and defined non-stock items set forth in the contract
- Make the investments necessary to fulfill contract obligations
- Provide top notch local service
- Perform value-added services to contract specification and needs
- Have dedicated sales and technical support personnel assigned by name to the account
- Possess EDI capability
- Demonstrate experience or significant single discipline system contract experience with large MRO customers
The VNA member distributor understands the type of commitment it takes to be the leader in their marketplace. They strive to earn their customers' business every day and to develop strong lasting partnerships with their manufacturer partners so that, collectively, they can create and maintain long term customer relationships.